Refund Policy
Last updated: September 2026
At Gridline For Web-Design, we are committed to delivering high-quality services. Please read our refund policy carefully before purchasing any service.
1. No Refund After Work Begins
Once a project has commenced and work has started, payments are non-refundable. This includes initial deposits and milestone payments.
2. Refund Before Project Start
If you wish to cancel before any work has begun, a full refund will be issued within 7 business days.
3. Partial Refund
In cases where partial work has been completed, a partial refund may be considered at our discretion, based on the amount of work delivered.
4. Revision Policy
We offer revisions as per your service package. Refunds will not be issued for dissatisfaction if revision requests have not been utilized.
5. Quality Issues
If the delivered work does not meet the agreed-upon specifications, we will revise the work at no extra cost. Refunds due to quality concerns will only be considered after all revision options have been exhausted.
6. How to Request a Refund
To request a refund, please contact us through our website with your order details and reason for the request. We will respond within 3-5 business days.
7. Contact Us
For any questions about our refund policy, please reach out to us via our website contact form.